The General Manager oversees the daily operations of the business, ensuring seamless execution of office administration, sales processes, and project delivery. This role is responsible for driving revenue growth, maintaining excellent customer service, managing office staff, and supporting the sales and installation teams. The General Manager also contributes to strategic planning, oversees financial management, and fosters a positive and productive work environment.

ESSENTIAL DUTIES & RESPONSIBILITIES, including but not limited to:

Operational Management:

·       Coordinate daily operations to ensure business goals are met.
·       Oversee office administration duties, including scheduling, bookkeeping, and correspondence.
·       Maintain organized records of customer contracts, project details, and financial documentation.
·       Ensure compliance with company policies, safety regulations, and industry standards.

Sales Leadership:
·       Support and manage the sales team to achieve revenue targets.
·       Assist in preparing accurate and competitive quotes for potential projects.
·       Meet with prospective clients to assess needs and provide tailored solutions.

Project Oversight:

·       Collaborate with project managers to ensure timely and high-quality project delivery.
·       Review scopes of work and contracts to confirm alignment with client expectations.
·       Address and resolve any customer concerns during or after project completion.

Team Leadership:

·       Conduct regular meetings with office staff, sales, and project teams to review goals and address challenges.
·       Provide training, mentorship, and performance reviews for all team members.
·       Foster a positive, team-oriented culture that prioritizes customer satisfaction and professional growth.

Financial Management:

·       Monitor budgets and financial reports to ensure profitability.
·       Approve expenses and manage vendor relationships.
·       Report financial performance metrics to the Owner on a regular basis.

Customer Relations:

·       Build and maintain strong relationships with clients to promote repeat business and referrals.
·       Serve as the primary point of contact for escalated client concerns.
·       Deliver exceptional customer service to ensure satisfaction and loyalty.

Business Development:

·       Identify growth opportunities and recommend strategies to expand the business.
·       Represent the company at networking events, trade shows, and community functions.
·       Collaborate with marketing efforts to enhance brand awareness and generate leads.

KNOWLEDGE, SKILLS & ABILITIES

·       Exceptional leadership and interpersonal skills to effectively manage and inspire a diverse team.
·       Strong organizational skills with the ability to multitask and prioritize effectively.
·       Excellent decision-making and problem-solving abilities.
·       Solid understanding of sales processes and customer service best practices.
·       Proficiency in Microsoft Office Suite and CRM software and strong verbal and written communication skills.
·       Financial acumen with experience managing budgets and analyzing financial reports.
·       Enthusiasm, good attitude, articulate, trustworthiness, personal integrity and honesty.
·       Ability to work autonomously and understand when a superior needs to be involved in decision making.

·       Self-motivated, with a dedication to applying new knowledge to your job.

·       Have adequate transportation to and from the worksite.

 

MINIMUM QUALIFICATIONS

·       Bachelor’s degree in Business Administration, Management, or a related field preferred.
·       3-5 years of management experience, preferably in the remodeling or construction industry.
·       Proven experience in sales and/or customer service.
·       Ability to pass a background check, including a clean driving record.

PHYSICAL REQUIREMENTS

·       Ability to sit, stand, or walk for extended periods.
·       Occasionally lift and carry items up to 25 lbs.
·       Work in a constant state of alertness and safety awareness.